FAQ
FAQ
Questions are grouped by topic so you can review upload, processing, delivery, privacy, and refund basics before placing an order.
SD to FHD or FHD to 4K, selected automatically for your video.
We inspect the uploaded video resolution and display aspect ratio and automatically select SD → FHD or FHD → 4K when it matches the supported conditions. Aspect ratios within ±5% of 4:3, 3:2, or 16:9 are accepted. Results vary with the source material.
SD → FHD
Video up to 756 px wide (+5% from the 720 px SD boundary) and within ±5% of 4:3, 3:2, or 16:9 is enhanced to an FHD-class output.
FHD → 4K
Video from 1368 px wide (-5% from the 1440 px FHD boundary) and within ±5% of 4:3, 3:2, or 16:9 is enhanced to a 4K-class output.
Supported videos and quality
What frame rate will the output video use? ＋ −
Output videos are written at 29.97 fps (30000/1001 fps). The current service outputs at 29.97 fps regardless of the source video frame rate.
What kinds of videos are supported? ＋ −
Supported upload formats are MP4, MOV, and M4V. Support still depends on the video resolution and aspect-ratio eligibility shown before processing.
Will every video become higher quality? ＋ −
No. Results depend on the original resolution, blur, noise, and compression. AI may make videos easier to watch, but perfect restoration is not guaranteed.
Will the audio remain? ＋ −
When the source video includes audio, we plan to preserve the audio track in the exported file.
Can I use it for business or commercial videos? ＋ −
Yes, if you have the rights to use the video. Please contact us in advance for confidential material or bulk requests.
Upload and processing
How long does processing take? ＋ −
It depends on duration, resolution, and queue volume. Short videos can still take several minutes, and longer videos may take tens of minutes or more.
Are there upload size limits? ＋ −
Standard processing accepts aspect ratios within ±5% of 4:3, 3:2, or 16:9. For resolution, the 720 px SD threshold allows +5% (up to 756 px), while the 1440 px FHD threshold allows -5% (from 1368 px). Videos 757–1367 px wide or otherwise outside these requirements do not proceed to Stripe payment; please use Support Center file delivery. Standard uploads support one file up to 3 hours and 40 GB and use S3 Multipart Upload automatically for large files. Support Center file delivery is limited to 5 GB per file.
Can I request long videos? ＋ −
Pricing is based on uploaded video duration and is rounded up in 10-minute increments. Longer and bulk requests can still be discussed with Support in advance.
Delivery, files, and refunds
How long can I download the finished video? ＋ −
The planned download window is 7 days after completion. After it expires, reprocessing may be required.
Are original videos stored? ＋ −
We plan to keep files only for the period needed to process and deliver the result, then delete them after expiration. Formal terms and privacy policy will provide details.
Can I get a refund? ＋ −
This service provides individualized AI processing of videos selected by each customer. After payment is completed, we do not accept cancellations, refunds, or exchanges for customer convenience, even if processing has not yet started. Because results depend on source video quality, dissatisfaction with the resulting image quality alone does not qualify for a refund or free reprocessing. This policy does not exclude remedies required by applicable law, including those arising from duplicate charges, failure to provide the service due to reasons attributable to us, or nonconformity with the contract. In such circumstances, contact support with your order information.