Commercial transaction disclosure
Business information for Remaster AI service delivery and online payments.
- Seller
- majulah,Inc.
- Address
- 2-24-17 Nakai, Shinjuku-ku, Tokyo, Japan
- Responsible person
- Kenichi Ando
- Telephone
-
For spam prevention, the phone number is shown only after user interaction.
- For spam protection, the address is shown only after user interaction.
- Price
- Service pricing is shown on the pricing page and again before order/payment confirmation.
- Additional fees
- Internet access and other telecommunications charges are the customer’s responsibility.
- Payment method
- Credit card payment via Stripe
- Payment timing
- Payment is confirmed when the Stripe payment process is completed.
- Service delivery
- After payment is confirmed and the target video finishes uploading, AI video processing begins. After processing is complete, the finished video can be downloaded from the Remaster AI jobs page.
- Application period
- There is no fixed application period unless a specific period is separately stated.
- Cancellations and refunds
- This service provides individualized AI processing of videos selected by each customer. After payment is completed, we do not accept cancellations, refunds, or exchanges for customer convenience, even if processing has not yet started. Because results depend on source video quality, dissatisfaction with the resulting image quality alone does not qualify for a refund or free reprocessing. This policy does not exclude remedies required by applicable law, including those arising from duplicate charges, failure to provide the service due to reasons attributable to us, or nonconformity with the contract. In such circumstances, contact support with your order information.