Privacy Policy
This Privacy Policy explains how majulah,Inc. handles information in connection with Remaster AI.
Updated: November 2, 2026
1. Information we handle
Depending on how you use Remaster AI, we may handle account and contact information, authentication-related records, order and payment status, support communications, uploaded videos, Guest Preview still frames, processed outputs, technical metadata, device/browser information, security and access logs, and service-usage information. For acquisition funnel measurement, Remaster AI stores daily aggregate counts using only allowlisted coarse dimensions such as locale, public landing-page category, broad acquisition category, eligibility outcome/reason, and funnel state. These analytics aggregates do not contain filenames, media URLs, signed URLs, raw referrer URLs or query strings, private job/order/payment identifiers, account credentials, Passkeys, OAuth tokens, or video contents. Payment card details are handled by Stripe and are not stored by Remaster AI as full card numbers.
2. Purposes of use
We use information as reasonably necessary to provide video processing and delivery, operate accounts and payments, provide support, prevent abuse and unauthorized access, investigate failures, maintain security and reliability, comply with legal obligations, and analyze and improve service quality, performance, usability, and operations. Aggregate funnel analytics are used to understand how public landing pages lead to eligible previews and paid processing without putting private media data into the analytics dataset.
3. Video and preview data
Uploaded videos, preview frames, processing intermediates, and completed outputs may be processed and technically analyzed when reasonably necessary to provide, troubleshoot, secure, evaluate, and improve Remaster AI. Using the service does not transfer ownership of your uploaded video to us. You remain responsible for having the rights and permissions required to submit the content.
4. Retention and deletion
Completed video files are available for download for 7 days from completion. After that download period, the primary completed file is scheduled for deletion and may no longer be recoverable. Original uploads, Guest Preview files, processing intermediates, and related service data are kept only for as long as reasonably needed for processing, delivery, troubleshooting, security, abuse prevention, service improvement, or other stated purposes, and are then deleted or otherwise removed from active use according to operational controls. Limited information may remain for a longer period in backups, logs, fraud/security records, transaction records, or records we must retain for legal or operational reasons. Backup copies may persist until the applicable backup cycle expires.
5. Service providers and disclosure
We may share information with infrastructure, payment, email, security, monitoring, and other service providers acting on our behalf when necessary to operate Remaster AI. Public-page performance monitoring may use Cloudflare Web Analytics when it is enabled for the site; business funnel events remain in Remaster AI's first-party aggregate analytics rather than being sent as custom Cloudflare events. We may also disclose information when required by law, to protect users or the service, or in connection with a corporate transaction as permitted by applicable law. We do not make private customer videos publicly accessible merely for search or marketing purposes.
6. Security
We use technical and organizational safeguards appropriate to the service, including access controls and protected delivery mechanisms. No system can guarantee absolute security, so we continually review and improve operational safeguards.
7. Cookies, analytics, and similar technologies
Remaster AI uses cookies or similar browser storage that are necessary for sessions, authentication, security, Guest Preview recovery, and service operation. The first-party acquisition funnel analytics described above reuses the existing session context and does not add a dedicated analytics cookie or localStorage identifier. Cloudflare Web Analytics, when enabled at the Cloudflare edge, is used for aggregate public-page traffic and real-user performance measurement rather than Remaster AI business-funnel custom events. Google Ads tag (AW-18443815828) may be loaded on Remaster AI pages to measure advertising effectiveness. Default advertising and analytics consent settings are denied; Google may nevertheless receive limited cookieless requests and technical browser data. URLs provided in our configured page-view event exclude query strings and replace dynamic identifiers. Advertising targeting may focus on the United States, but visitors from other regions may still access the site. Applicable privacy rights, notices and choices are respected in accordance with relevant law.
8. Functional logs and analytics are separate
Operational, security, fraud-prevention, payment, and diagnostic logs may contain information needed to operate and protect the service and are governed by their operational purpose and retention controls. The privacy-safe acquisition analytics dataset is separate and intentionally limited to the aggregate dimensions described above.
9. Your requests and contact
For questions or requests concerning your information, contact Remaster AI Support using the support page or the contact address shown in the commercial transaction disclosure. We may need to verify your identity before responding to a request concerning account data.
10. Changes to this policy
We may update this Privacy Policy when the service, data handling, legal requirements, or operational practices change. Material changes will be announced through the service or another appropriate method.